Salvatore C Saia
(PDF Resume Available Upon Request)
EMPLOYMENT EXPERIENCE
Innovation Lab Assistant
Southern New Hampshire University | Manchester, NH
Nov 2021 - Present
Designed interactive dashboards to track user headcount and equipment usage, helping inform staffing and programming decisions that drove a 72% increase in user engagement.
Used historical data to schedule events during high-traffic periods, contributing to the Makerspace’s highest recorded attendance of over 1,800 users.
Forecasted student worker hours and aligned staffing levels with demand, supporting operational efficiency even during periods of 30%+ fluctuation.
Tracked budget and spending across academic terms to support accurate yearly forecasting and resource planning.
Managed and mentored a team of student workers as their direct report, delivering training on technical tools and supporting their development in presentation and customer service skills.
Customer Support Associate
Mimecast | Lexington, MA
Jul 2021 - Nov 2021
Supported IT administrators by troubleshooting technical issues and streamlining email-based queries for resolution.
Triaged customer support cases, resolving low-complexity issues independently to minimize escalation.
Collaborated with senior staff to escalate and resolve advanced technical cases, improving client satisfaction.
Maintained detailed case histories, utilizing data tracking systems to monitor trends and optimize support workflows.
Creative Pro
Apple, Inc | Nashua, NH
May 2013 - Jun 2021
Led workshops with a focus on creativity, teaching customers to use Apple products for content creation and productivity.
Demonstrated exceptional presentation skills, training diverse groups ranging from beginners to advanced users.
Participated in the Lead Experience Program, supervising and coaching team members to deliver impactful customer experiences.
Junior Graphic Designer
Deos Studios | Andover, MA
Mar 2017 - Jun 2018
Utilized Adobe Creative Cloud Suite to design digital and print assets, contributing to successful Kickstarter campaigns.
Developed and maintained WordPress websites, enhancing user experience and functionality.
Collaborated with the creative team to produce data-informed design solutions, including product packaging and interface designs.
Education EXPERIENCE
Masters Degree in Data Analytics
Southern New Hampshire University
2023 - 2024
Graduated with a GPA of 4.0
Bachelors Degree in Graphic Design and Media Arts
Southern New Hampshire University
2014 - 2016
Graduated Magna Cum Laude with a GPA of 3.847
Dean’s List Spring 2015
President’s List Winter 2016
Associates Degree in Business Management
Manchester Community College
2012 - 2014
Graduated Magna Cum Laude with a GPA of 3.66
Certificates
Application of Data Analysis Essentials Certificate
August 2024
Data Analytics Core Concepts
May 2024
Microsoft Power BI - Create Reports and Dashboards
February 2024
Google Data Analytics Professional Certificate
February 2023