Salvatore C Saia
(PDF Resume Available Upon Request)
EMPLOYMENT EXPERIENCE
Innovation Lab Assistant
Southern New Hampshire University | Manchester, NH
Nov 2021 - Present
Created interactive dashboards to visualize headcount trends, equipment usage, and staffing needs, supporting data-driven decisions.
Analyzed attendance data to plan events on high-traffic days, resulting in increased engagement each semester.
Tracked student worker hours, forecasted scheduling needs, and maintained budget records to support annual planning.
Presented data insights to stakeholders, highlighting operational performance and opportunities for improvement.
Served as the direct report for student workers, mentoring them in technical skills and presentation delivery while leading training on 3D printing, laser engraving, and Cricut machines.
Customer Support Associate
Mimecast | Lexington, MA
Jul 2021 - Nov 2021
Supported IT administrators by troubleshooting technical issues and streamlining email-based queries for resolution.
Triaged customer support cases, resolving low-complexity issues independently to minimize escalation.
Collaborated with senior staff to escalate and resolve advanced technical cases, improving client satisfaction.
Maintained detailed case histories, utilizing data tracking systems to monitor trends and optimize support workflows.
Creative Pro
Apple, Inc | Nashua, NH
May 2013 - Jun 2021
Led workshops with a focus on creativity, teaching customers to use Apple products for content creation and productivity.
Demonstrated exceptional presentation skills, training diverse groups ranging from beginners to advanced users.
Participated in the Lead Experience Program, supervising and coaching team members to deliver impactful customer experiences.
Junior Graphic Designer
Deos Studios | Andover, MA
Mar 2017 - Jun 2018
Utilized Adobe Creative Cloud Suite to design digital and print assets, contributing to successful Kickstarter campaigns.
Developed and maintained WordPress websites, enhancing user experience and functionality.
Collaborated with the creative team to produce data-informed design solutions, including product packaging and interface designs.
Education EXPERIENCE
Masters Degree in Data Analytics
Southern New Hampshire University
2023 - 2024
Graduated with a GPA of 4.0
Bachelors Degree in Graphic Design and Media Arts
Southern New Hampshire University
2014 - 2016
Graduated Magna Cum Laude with a GPA of 3.847
Dean’s List Spring 2015
President’s List Winter 2016
Associates Degree in Business Management
Manchester Community College
2012 - 2014
Graduated Magna Cum Laude with a GPA of 3.66
Certificates
Application of Data Analysis Essentials Certificate
August 2024
Data Analytics Core Concepts
May 2024
Microsoft Power BI - Create Reports and Dashboards
February 2024
Google Data Analytics Professional Certificate
February 2023