Salvatore C Saia
(PDF Resume Available Upon Request)
PROFESSIONAL SUMMARY
Data-driven Data Analyst with hands-on experience in SQL, data modeling, and ETL processes to prepare, clean, and analyze data for actionable insights. Skilled in building Power BI dashboards, tracking and monitoring KPIs, and performing statistical analysis, forecasting, and trend reporting to improve staffing efficiency, resource allocation, and user engagement. Adept at data storytelling, presenting insights to stakeholders, and driving process optimization through evidence-based decision support.
KEY SKILLS
Technical Tools: Power BI, SQL, Excel, RStudio, Data Modeling, Data Visualization, Data Cleaning & ETL, KPI Tracking & Monitoring
Analytics & Reporting: Data Collection, Statistical Analysis, Forecasting, Trend & Variance Analysis, KPI Development, Process Optimization, Report Automation, Budget Monitoring
Leadership & Communication: Decision Support, Stakeholder Collaboration, Training & Mentoring, Team Leadership, Customer Service, Data Storytelling
PROFESSIONAL EXPERIENCE
Innovation Lab Assistant | Data Analytics & Reporting
Southern New Hampshire University | Nov 2021 – Present
• Design, build, and maintain Power BI dashboards (and other visualization tools) to track KPIs and integrate data from multiple sources, informing staffing, programming, and resource decisions, driving a 72% increase in user engagement.
• Extract, transform, and load (ETL) data from attendance logs and equipment systems, performing data cleaning and validation to ensuring accuracy and consistency for downstream reporting and forecasting.
• Conduct statistical analysis and forecasting using Excel to align staffing levels with usage patterns, maintaining service levels during 30%+ fluctuations.
• Monitor and report budget data, creating variance analyses that improve annual forecasting accuracy and guide resource allocation.
• Translate findings into actionable insights, presenting dashboards and data stories to stakeholders to drive data-informed decision-making.
• Lead and mentor a team of student workers, providing technical training and coaching to ensure accurate data entry, consistent processes, and excellent customer service, resulting in improved reporting accuracy and smoother daily operations.
Customer Support Associate
Mimecast | Jul 2021 – Nov 2021
• Supported IT administrators by troubleshooting technical issues and streamlining email-based queries for resolution.
• Triaged support cases, resolving low-complexity issues independently to minimize escalation.
• Collaborated with senior staff to resolve advanced cases, improving client satisfaction.
• Maintained detailed case histories, utilizing data tracking systems to monitor trends and optimize workflows.
Creative Pro
Apple, Inc. | May 2013 – Jun 2021
• Led creativity-focused workshops, teaching customers to use Apple products for content creation and productivity.
• Delivered presentations to groups of all skill levels, building confidence and technical skills.
• Participated in the Lead Experience Program, supervising and coaching team members to deliver exceptional customer experiences.
Graphic Designer
Deos Studios | Mar 2017 – Jun 2018
• Designed digital and print assets using Adobe Creative Cloud Suite, contributing to successful Kickstarter campaigns.
• Developed and maintained WordPress websites, improving usability and functionality.
• Collaborated with the creative team to deliver data-informed design solutions, including product packaging and interface designs.
Education
Master’s in Data Analytics – Southern New Hampshire University (2023 – 2024) — GPA: 4.0
Bachelor of Arts in Graphic Design & Media Arts – Southern New Hampshire University (2014 – 2016)
Magna Cum Laude
Associate Degree in Business Management – Manchester Community College (2012 – 2014)
Magna Cum Laude
CERTIFICATIONS
Application of Data Analysis Essentials - Aug 2024
Data Analytics Core Concepts - May 2024
Microsoft Power BI: Create Reports & Dashboards - Feb 2024
Google Data Analytics Professional Certificate - Feb 2023